Frequently asked questions

No, the material sold at PhotoCineShop is exclusively new.

You can change your password by clicking on «Forgotten password» in the «Login» tab.

Yes, if the order has not yet been shipped, otherwise it will have to be cancelled.

You can subscribe to our newsletters (about one per month) by entering your information in the footer of the
website.

Yes, just enter your email address by clicking on the «keep me informed» button on the product page.

For orders placed before 2pm, items will be sent the same day. After 2pm, they will be shipped next business
day (we will be faster if possible). At the time of your order, you can choose between DHL express or DHL
standard delivery.

The cost of delivery varies depending on the items ordered and the delivery address. The exact price will be
displayed at the time of online payment.

Yes, we deliver worldwide. Just fill in the desired address in the delivery address.

It all depends on the items ordered and the delivery address. The exact price will be displayed at the time of
online payment.

It is possible to change the delivery address in your personal space if the order has not yet been shipped.

Yes, the online payment is secured with Ogone. They are protected by a 3D Secure security standard.

The paid invoice is issued upon delivery of the order, inside the package. However, we can generate a new
invoice if needed.

Payment is made at the end of your order and you will be debited at that time. For pre-ordered items, you will
have to pay a deposit once. Our team will send you a secure link to pay the rest when the item is available.
The amount of the deposit will be displayed on the product page.

If you have already paid a deposit for an item and no longer wish to purchase it, you can send us an email at
shop@photocineshop.com. We will refund your deposit in full.

Online payment can be made by credit card or bank transfer. We accept credit cards and Visa cards.