Frequently asked questions

In this case, please let us know as soon as possible by contacting us by phone at +33 (0)1 44 84 00 00 or by
email at shop@photocineshop.com.

You can read our privacy policy here.

Yes, it is possible if the item in question was bought at PhotoCineShop. Do not hesitate to contact us by
phone at +33 (0)1 44 84 00 00 or by e-mail at shop@photocineshop.com.

If your order arrives damaged, please contact us as soon as possible by phone at +33 (0)1 44 84 00 00 or by
email at shop@photocineshop.com.

PhotoCineShop is updated daily.

You can subscribe to our newsletters (about one per month) by entering your information in the footer of the
website.

You can change your password by clicking on «Forgotten password» in the «Login» tab.

Yes, if the order has not yet been shipped, otherwise it will have to be cancelled.

No, the material sold at PhotoCineShop is exclusively new.

Yes, just enter your email address by clicking on the «keep me informed» button on the product page.

Delivery times for products that are not in stock vary from one brand to another. Do not hesitate to contact us by phone at +33 (0)1
44 84 00 00 or by email at shop@photocineshop.com.

PhotoCineShop is located at 8 rue de l’Hôpital Saint-Louis, 75010 Paris.

Yes, if you wish to pay for an order in several installments, please contact us by phone at +33 (0)1 44 84 00
00 or by e-mail at shop@photocineshop.com.

If the product you wish to purchase is not in stock, you can still order it.
It will be delivered to you as soon as possible.

Yes, you have a twenty-eight days retraction period to return a product that you no longer want. The product(s)
must not have been opened.

In the case of a large order, the best way is to send us your list by email to shop@photocineshop.com. We
will send you an adapted quote.

Yes, you can contact our account managers by phone at +33 (0)1 44 84 00 00 or by e-mail at shop@
photocineshop.com

Yes, it is possible to come and try some products in our premises. To do so, please contact us by phone at
+33 (0)1 44 84 00 00 or by email at shop@photocineshop.com.

Yes, you can pay for an item online and pick it up at the store Monday to Friday between 9am and 7pm.

Yes, because we need information to verify your order, for delivery and for after-sales service.

We are open from Monday to Friday from 9am to 7pm without interruption.

You can contact us by phone at +33 (0)1 44 84 00 00 or by email at shop@photocineshop.com.