Frequently asked questions


Is online payment secure?

Yes, the online payment is secured with Ogone. They are protected by a 3D Secure security standard.

How do I get an invoice ?

The paid invoice is issued upon delivery of the order, inside the package. However, we can generate a new
invoice if needed.

When will I be debited?

Payment is made at the end of your order and you will be debited at that time. For pre-ordered items, you will
have to pay a deposit once. Our team will send you a secure link to pay the rest when the item is available.
The amount of the deposit will be displayed on the product page.

How do I cancel a pre-ordered item ?

If you have already paid a deposit for an item and no longer wish to purchase it, you can send us an email at We will refund your deposit in full.

What are the accepted methods of payment ?

Online payment can be made by credit card or bank transfer. We accept credit cards and Visa cards.

A team at your service

Technical advice and information on 01 44 84 00 00

Secure payment with Ogone

Pay by CB, Visa, MasterCard and Paypal

Quick delivery

Secure delivery in 24 to 72 hours in mainland France

Customer service / after-sales service

By email or phone from Monday to Friday